Terms of Service — Heleen Jurriana Artwork

Last updated: July 14, 2026

Overview

Welcome to Heleen Jurriana Artwork ("we", "us", "our"). We create and sell original handprinted linocut artwork and related products through this website (the "Services").

These Terms of Service, together with our Privacy Policy and Return Policy, govern your use of the Services. By visiting, browsing, or purchasing through the Services, you agree to these Terms. If you do not agree, please do not use the Services.

Heleen Jurriana Artwork is a sole proprietorship registered with the Dutch Chamber of Commerce (KvK 94127697), based in Den Haag, the Netherlands. You can reach us at contact@heleenjurriana.nl.

Nothing in these Terms limits any statutory right you have as a consumer under the law of the European Union or your country of residence. Where a provision below conflicts with such a mandatory right, the mandatory right prevails.

1. Access and Account

By using the Services, you confirm that you are at least the legal age of majority in your country of residence, or that you have the consent of a parent or guardian.

You are responsible for providing accurate contact, billing, and shipping information, and for keeping your account credentials secure. You may not transfer or share your account with others.

2. Our Products

We aim to represent our artwork as accurately as possible. Colours may appear slightly different depending on your screen. Each piece is an original handprinted linocut; natural variation in ink density, texture, and registration between individual prints is characteristic of the handprinting process and is not a defect. This applies specifically to solid black areas, which may show texture from the printing process by design.

Product descriptions, availability, and edition sizes may change at our discretion. We may limit the number of prints available from any edition and may discontinue a design at any time.

3. Orders

Placing an order is an offer to purchase; a contract is formed once we confirm and accept your order. We may decline or cancel an order at our discretion — for example if a print has sold out, if pricing was clearly incorrect, or in case of suspected fraud — and will notify you using the details you provided.

Purchases are for personal use. Reselling, exporting, or commercially redistributing our artwork without our prior written consent is not permitted, in addition to any restrictions under Section 6 (Intellectual Property).

Returns and refunds are governed by our separate Return Policy, which sets out your statutory right of withdrawal.

4. Prices and Payment

Prices are shown in euro's and, where legally required, include applicable VAT. Prices exclude shipping, customs duties, and import charges unless stated otherwise. Prices may change at any time; the price at the moment you place your order applies to that order.

You confirm that any payment details you provide are accurate and that you are authorised to use the payment method chosen.

5. Shipping and Delivery

Delivery times shown are estimates, not guarantees. We are not liable for delays caused by the carrier, customs, or other circumstances beyond our reasonable control, though we will assist where we reasonably can.

Risk of loss or damage during transit remains with us until the product is delivered to you. If your order arrives damaged, please contact us as set out in our Return Policy.

6. Intellectual Property

All artwork, designs, images, text, and other content on the Services are original creations of Heleen Jurriana and are protected under Dutch, EU, and international copyright law. Purchasing a physical print does not transfer any copyright, reproduction right, or licence to the underlying artwork — you may not reproduce, scan, photograph for redistribution, create derivative works from, or commercially exploit the artwork without our prior written consent.

Our name, logo, and brand elements may not be used without our written permission.

7. Third-Party Tools and Links

The Services may link to or use third-party tools or websites (for example, payment or shipping providers) that we do not control. We are not responsible for the content, accuracy, or practices of third parties, and your use of any third-party tool or site is at your own risk and subject to that party's own terms.

8. Platform

Our store is hosted using a third-party e-commerce platform. That platform is not a party to any sale made through our store; your purchase contract is with Heleen Jurriana Artwork alone.

9. Privacy

Our collection and use of your personal data is described in our Privacy Policy. By using the Services, you acknowledge that policy. Where our hosting or payment providers process data on our behalf, this is described there as well.

10. Feedback and Reviews

If you send us feedback, reviews, or suggestions, you grant us a non-exclusive, royalty-free right to use and publish them (for example, as a customer review) in connection with promoting our work. Please don't submit anything unlawful, defamatory, or that infringes someone else's rights. You're responsible for the accuracy of what you submit.

11. Errors and Corrections

Our site may occasionally contain typographical errors or inaccuracies relating to descriptions, pricing, or availability. We may correct these at any time, including after you've placed an order, and will inform you if this affects an order you've made.

12. Prohibited Use

You agree to use the Services lawfully and not to: use them for any unlawful or fraudulent purpose; infringe our or others' intellectual property; harass or defame others; transmit malware, spam, or misleading information; impersonate any person; or use scraping tools, bots, or automated/AI agents to access the Services without our permission. We may suspend or terminate access if these Terms are violated.

13. Automated Agents

If you use any automated or AI-driven tool ("Agent") to interact with the Services, it must clearly identify itself as such (e.g. in its request headers) and must not attempt to bypass measures we use to detect or restrict automated access. We may block Agents at any time.

14. Disclaimer

Information on the Services is provided for general purposes and, to the extent permitted by law, without warranty as to completeness or accuracy. This does not affect your statutory right, as an EU consumer, to a product that conforms to what was agreed (Article 7:17 Dutch Civil Code) — that right remains fully in place regardless of this section.

15. Limitation of Liability

To the extent permitted by law, our liability for any claim relating to your order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses (such as lost income or data). Nothing in this section limits liability that cannot be excluded under Dutch or EU law, including liability for intent, gross negligence, or death or personal injury caused by us.

16. Indemnification

If you misuse the Services, violate these Terms, or engage in fraudulent activity, you agree to compensate us for reasonably foreseeable losses or costs (including reasonable legal fees) that directly result. This section does not shift ordinary risks of a standard consumer purchase onto you.

17. Severability

If any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part will be read in a way that comes as close as possible to its original intent within what the law allows.

18. Waiver and Entire Agreement

Not enforcing a provision on one occasion doesn't waive our right to enforce it later. These Terms, along with our Privacy Policy and Return Policy, form the entire agreement between us regarding the Services.

19. Assignment

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours, for example in connection with a change in how our business is structured, without affecting your rights under these Terms.

20. Governing Law and Disputes

These Terms are governed by the laws of the Netherlands. Any dispute will be submitted to the competent court in Den Haag, the Netherlands, without prejudice to any mandatory right you have as a consumer to bring proceedings in, or be sued only in, the courts of your own country of residence under applicable EU rules, and without affecting any mandatory consumer protection law of that country.

21. Changes to These Terms

We may update these Terms from time to time; the version posted on this page is the current one. Material changes will be communicated where required by law. Continued use of the Services after changes take effect means you accept the updated Terms.